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Return Policy

 

1.0 Domestic Return

We accept return up to 14 days after you receive your order. Please take note that delivery charges and coupon used will not be refunded.


If you are returning a product, please first contact us at support@topgirl.com.my and ensure that:

  • Items are in their original packaging as how it has been delivered
  • The product tag is still intact
  • They are unwashed and unworn
  • The return form is filled up and attached to the parcel 

If breaches on any of the conditions above occur, we hold the rights to refuse a return.


*Please take note that we only allow one-time return for each order & product and goods sold are not refundable.
*Orders that are made using store credits are not considered as new orders and are not refundable, returnable or exchangeable.

2.0 Returning to Online Store

Please return the products to the address below:
No. 2A, Jalan PJU 3/47,
Sunway Damansara
Technology Park,
47810, Petaling Jaya,
Selangor Darul Ehsan.

Customers who are returning their product(s) are advised to use a delivery service that allows you to track the delivery status of your parcel, as we do not bear the responsibility if the parcel has gone missing.


If you have any further enquiries, please contact us at support@topgirl.com.my.

2.1 Cost of Return

At all returning situation, customers have to bear the cost of returning the items unless due to:

  • Defective item
  • Mistake caused by our side

3.0 Returning to Retail Stores

Item purchased at TOPGIRL Online Store may be exchanged at TOPGIRL IOI City Mall Retail Store, TOPGIRL Quill City Mall Retail Store and TOPGIRL Semua House Retail Store (subject to availability).
Please contact us at support@topgirl.com.my first before returning to our retail stores.

4.0 International Return

All international return needs to be returned within 15 days after receiving. Customers have to bear the two-way shipping fees. All returned item will be inspected and may be refunded in store credits.