We accept return up to 14 days after you receive your order. Please take note that delivery charges and coupon used will not be refunded.
If you are returning a product, please first contact us at email@example.com and ensure that:
If breaches on any of the conditions above occur, we hold the rights to refuse a return.
*Please take note that we only allow one-time return for each order & product and goods sold are not refundable.
*Orders that are made using store credits are not considered as new orders and are not refundable, returnable or exchangeable.
Please return the products to the address below:
No. 2A, Jalan PJU 3/47,
47810, Petaling Jaya,
Selangor Darul Ehsan.
Customers who are returning their product(s) are advised to use a delivery service that allows you to track the delivery status of your parcel, as we do not bear the responsibility if the parcel has gone missing.
If you have any further enquiries, please contact us at firstname.lastname@example.org.
At all returning situation, customers have to bear the cost of returning the items unless due to:
Item purchased at TOPGIRL Online Store may be exchanged at TOPGIRL IOI City Mall Retail Store, TOPGIRL Quill City Mall Retail Store and TOPGIRL Semua House Retail Store (subject to availability).
Please contact us at email@example.com first before returning to our retail stores.
All international return needs to be returned within 15 days after receiving. Customers have to bear the two-way shipping fees. All returned item will be inspected and may be refunded in store credits.