We accept return up to 14 days after you receive your order. Please take note that coupons and delivery charges are not refundable.
If you are returning a product, please contact us at firstname.lastname@example.org first and ensure that:
If breaches on any of the conditions above occur, we hold the rights to refuse a return.
Please return the products to the address below:
Tenza Marketing Sdn Bhd
A-4-2 & A-6-2, 2nd Floor, Block A, Vista Magna, Jalan Prima 52100 Metro Prima, Kepong, Kuala Lumpur.
Customers who are returning their product(s) are advised to use a delivery service that allows you to track the delivery status of your parcel, as we do not bear the responsibility if the parcel has gone missing.
If you have any further enquiries, please contact us at email@example.com.
At all returning situation, customers have to bear the cost of returning the items unless due to:
Item purchased at TOPGIRL Online Store may be exchanged at TOPGIRL Semua House Retail Store (subject to availability).
Please contact us at firstname.lastname@example.org first before returning to our retail stores.
All international return needs to be returned within 15 days after receiving. Customers have to bear the shipping fees. All returned item will be inspected and may be refunded in store credits. In the event of a refund, your store credits are valid for one (1) year only.