Return Policy
1.0 Domestic Return
We accept return up to 7 days after you receive your order. Please take note that coupons and delivery charges are not refundable.
If you are returning a product, please contact us at support@topgirl.com.my first. Please ensure that:
- Items are in their original packaging as how it has been delivered
- The product tag is still intact
- They are unwashed and unworn
If breaches on any of the conditions above occur, we hold the rights to refuse a return.
Note:
- All sold items are exchangeable and refundable in the form of store credits only. In the event of a refund, store credits will be issued to you. Your store credits are valid for one (1) year only.
- Sale items, panties, inners, inner leggings, hand socks and foot socks are not refundable, returnable and exchangeable.
- Only one-time return for each order is allowed.
- Orders that are made using store credits are not considered as new orders. The items purchased using store credits are not refundable, returnable and exchangeable.
2.0 Cost of Return
At all returning situation, customers have to bear the cost of returning the items unless due to:
- Defective item
- Mistake caused by our side
3.0 International Return
All international return needs to be returned within 15 days after receiving. Customers have to bear the shipping fees. All returned item will be inspected and may be refunded in store credits. In the event of a refund, your store credits are valid for one (1) year only.
- Sale items, hand socks and foot socks are not refundable, returnable and exchangeable.
- Only one-time return for each order is allowed.
- Orders that are made using store credits are not considered as new orders. The items purchased using store credits are not refundable, returnable and exchangeable.
If you are returning a product, please contact us at support@topgirl.com.my first. Please ensure that:
- Items are in their original packaging as how it has been delivered
- The product tag is still intact
- They are unwashed and unworn
If breaches on any of the conditions above occur, we hold the rights to refuse a return.
